Allthenticate Access Control Integration

Capitan integrates with Allthenticate to provide automated access control for 24-hour access and other unstaffed use cases. This integration allows your customers to check in and open doors themselves, using either the Allthenticate app or the “magic link” web interface.

Setup

Contact Capitan Support to set up the Allthenticate integration. Capitan will work directly with Allthenticate to configure the integration.

Customer Invites

Whenever an entry pass, membership, or event booking is purchased for a customer, the customer will receive an email from Capitan inviting them to use Allthenticate. The email contains links to download the Allthenticate app on iOS and Android, as well as a “magic link”, which opens a web version of the Allthenticate app. The customer may then use the Allthenticate app to open any configured doors.

Opening Doors with Allthenticate

Whenever a customer attempts to open a door with Allthenticate, Allthenticate will first check the customer in using Capitan. The door will only open if the customer is successfully checked in. The same rules apply as when checking a customer in using the Staff Site or Check-In Site, so the customer must have an active waiver/AoR and a valid entry method in order to open the door. If the customer cannot be checked in, Allthenticate will display the error message provided by Capitan (such as “You do not have an available entry method. Please ensure you have an active membership, entry pass, or event booking.”).