What do I do when I hear the alert noise at check-in?

Check-in Alerts

When a customer uses a barcode to scan into your facility, a sound plays to indicate whether the check-in was successful or whether something needs attention. Which sound plays for which outcome is configured under Check-In Sounds.

There are two kinds of sound that call for staff to act, and they mean different things.

The alert sound: the check-in needs attention

This plays when a check-in is blocked or flagged, for example a missing waiver or an expired entry method. If you hear it, follow these steps:

1. On the Staff Site, navigate to the Check-In page.
2. Under Alerts, find the customer that had an alert sound go off and read the warning associated with them.
3. Depending on the alert, click on the customer's name to pull up their profile and assist them.
4. Once the issue causing the alert has been addressed, check the customer in (manually or via the barcode scanner) to ensure all alerts have been cleared. This automatically clears the alert from the Check-In page as well.

The missing-proficiency sound: the check-in succeeded, but needs follow up

A location can require one or more proficiencies for check-in, for example a belay or auto-belay orientation. When a customer checks in on the Check-In Site without holding them, the check-in still succeeds, the Check-In Success with Missing Proficiency sound plays instead of the usual success sound, and the Check-In Site shows a Proficiency Check banner naming the customer and the proficiencies they are missing, for example "Jordan Lee does not hold the Belay Check proficiency required at Denver North."

This customer does not appear under Alerts. The check-in was successful, so there is nothing to clear on the Check-In page. Open the customer's profile to follow up: check the proficiency in person, or direct them to the appropriate area until they have completed it. The same warning appears on the customer's profile when staff check them in manually from there.

Turning it on: under Location Settings, choose the location's Required proficiencies for check-in, then set Alert unless the customer holds to Any one of the selected proficiencies or All of the selected proficiencies. Leave every proficiency unchecked to turn the alert off for that location. Then pick a sound for Check-In Success with Missing Proficiency under Check-In Sounds. If that sound is set to No Sound, the check-in plays whichever other success sound applies instead, and only the banner tells staff.