Clearing a Check-in Warning from Scanning In
If a customer checking into your facility causes the warning sound to play, follow these steps:
- Go to the Check-in section on the Staff Site.
- Find the customer in the “Alerts” section. Next to their name, you can view the warning that occurred at check-in and assist the customer to fill out a new waiver and/or purchasing an entry method.
- Click on the customer’s name to bring up their profile if you need more information about the customer.
- To remove a warning, the customer needs to try and to check-in again (via scanning or manually) after filling out a new waiver and/or purchasing an entry method. This ensures all warnings on the account have been taken care of for the customer.
- Warnings not cleared by the end of the day will be automatically removed.